PRIVACY POLICY
Hannibal Books NV values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
This privacy policy applies to the website and services of Hannibal Books NV. Hannibal Books NV is not responsible for the privacy practices of other websites or external sources.
1. DATA CONTROLLER
Hannibal Books NV
Van Aerdtstraat 33
2060 Antwerp
Belgium
Email: info@hannibalbooks.be
Hannibal Books NV is the data controller within the meaning of the GDPR.
2. PERSONAL DATA WE COLLECT
Depending on how you interact with us (placing an order, contacting us, subscribing to our newsletter), we may collect and process the following personal data:
- First and last name
- Billing and shipping address
- Email address
- Telephone number
- Language preference
- Order and payment information
- Correspondence and communication content
We only collect personal data that is necessary for the purposes described in this policy.
3. PURPOSES AND LEGAL BASIS
We process personal data for the following purposes:
- To process, manage and deliver orders
- To handle payments, invoicing and accounting
- To respond to enquiries or requests
- To manage customer relationships and after-sales service
- To send newsletters or marketing communications, where you have given your consent
- To comply with legal and regulatory obligations
Processing is based on one or more of the following legal grounds: performance of a contract, compliance with a legal obligation, your consent, or our legitimate interest in conducting business and providing customer services.
4. DATA RETENTION
Personal data is not retained longer than necessary for the purposes for which it was collected. Order, invoicing and payment data are retained in accordance with applicable accounting and tax legislation. Customer service correspondence is retained for as long as necessary to handle the request. Newsletter subscription data is retained until you unsubscribe or withdraw your consent.
5. SHARING OF PERSONAL DATA
We may share personal data with trusted third parties when necessary for the execution of our services, including administrative, technical, payment, logistics and communication support. These parties process personal data exclusively on our instructions and are subject to appropriate confidentiality and data protection obligations. We do not sell personal data to third parties.
6. COOKIES
Our website uses cookies and similar technologies. Functional cookies are necessary for the proper functioning of the website. Analytical cookies are only used with your consent to help improve the website and user experience.
More information about our use of cookies can be found in our Cookie Policy.
7. ANALYTICAL TOOLS
We use analytical tools to understand how visitors use our website and to improve its performance. Where required, data is anonymised and processed only after you have given your consent. Data may be transferred outside the European Economic Area subject to appropriate safeguards.
8. YOUR RIGHTS
You have the right to:
- Access your personal data
- Request correction or deletion of your personal data
- Request restriction of or object to processing
- Withdraw your consent at any time
- Request data portability, where applicable
- Lodge a complaint with the competent data protection authority
Requests can be submitted via info@hannibalbooks.be.
9. NEWSLETTERS AND COMMUNICATIONS
You may unsubscribe from newsletters or marketing communications at any time using the unsubscribe link included in each message.
10. CHANGES TO THIS POLICY
This privacy policy may be updated from time to time. The most recent version will always be published on our website.
COOKIE POLICY
Our website uses cookies and similar technologies to ensure proper functioning and to improve your browsing experience.
1. WHAT ARE COOKIES?
Cookies are small text files stored on your device when you visit a website. They help the website function correctly and provide insights into how the website is used.
2. TYPES OF COOKIES WE USE
Functional cookies
These cookies are essential for the operation of the website, such as remembering your preferences or enabling secure shopping functionality.
Analytical cookies
These cookies help us understand how visitors interact with the website so we can improve performance and usability. Analytical cookies are only placed after you have given your consent.
3. MANAGING COOKIES
You can manage or withdraw your cookie consent at any time via the cookie settings or your browser preferences. Please note that disabling cookies may affect the functionality of the website.